Support from people who answer

Common support topics

• Terminal not connecting

  Power cycle, confirm Wi-Fi or cellular signal, then call us, most issues resolve on the first call.

• Funding timelines

  Batches closed before your cutoff fund the next business day. Same-day options are available for qualifying accounts.

• Chargebacks & disputes

  Send us the receipt and treatment documentation; we prepare and submit the response on your behalf.

• Adding a location or user

  New offices, new staff logins and permission changes are handled by your named specialist.

• Statements & reporting

  Monthly statements, accountant exports and per-location batch reports live in your dashboard.

• Recurring plan changes

  Pause, resume, reprice or cancel a patient plan from the front desk in a few clicks.